FREQUENTLY ASKED QUESTIONS
We know you may have a few questions before booking a plumbing service. Here are some of the most common questions our clients ask us:
Yes! We provide 24/7 emergency plumbing support for urgent issues such as burst pipes, severe leaks, and blocked drains that require immediate attention.
We proudly serve the whole of Pretoria area, and surrounding areas. If you’re unsure whether we cover your area, give us a call and we’ll confirm.
For emergencies, we aim to respond within 1 hour depending on your location. For scheduled appointments, we’ll confirm a convenient time that suits your needs.
Yes, a small call-out fee may apply, but it will be discussed upfront before we dispatch our team. In some cases, the fee is waived if you proceed with the repair or service.
Absolutely. Our team is made up of fully qualified, licensed, and experienced plumbers who adhere to industry safety and quality standards.
Yes, we can provide detailed invoices and repair reports to assist with your insurance claim process for damage caused by burst pipes, leaks, or other plumbing emergencies.
Yes, we specialise in both installation and maintenance of solar geysers, ensuring you enjoy energy savings and long-term performance.
We accept cash, EFT (bank transfer), and most major card payments. Payment details will be provided on your invoice.
Yes. Our plumbing maintenance packages help prevent costly repairs by keeping your system in top condition all year round.
You can call/whatsapp us directly on +27 73 280 5006 /+27 10 634 5566 , email us at info@ngwenyaplumbing.co.za, or use the Contact Form on our website. We’ll respond promptly to confirm your booking.
Hire licensed professionals who bring not only skills but also integrity and commitment to every job.
